Help Center
Need help with your order or have questions? Click on one of the sections below to find the answer.
If you still can’t find an answer to your questions, please fill out our Contact Form or email our Customer Support Team at support@mit-club.com.
Account Info
How do I log in to my account?
You can access your account by visiting our login page.
You can also find links to your account page in the header and footer menus.
My Account icon in the header menu.
My Account link in the footer menu.
How do I reset my password?
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How do I save my address for future orders?
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How do I save my payment methods for future orders?
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Where can I manage my subscriptions?
When will my order ship?
How do I track my order?
Go to My Account -> Orders and tap “Track” next to your order.
You can view your orders here.
How long does it take for my product(s) to be delivered?
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Which shipping services do you offer?
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Which states are eligible for delivery?
Kratom is eligible for delivery in all states except Alabama, Arkansas, Indiana, Rhode Island, Vermont, and Wisconsin.
Kratom is also prohibited in San Diego (CA), Parker and Monument (CO), Sarasota County (FL), Jerseyville, Alton, and Edwardsville (IL), Ascension, Rapides, and Grant Parishes (LA), and Union County (MS).
Visit Kratom Restrictions by State for a full list of eligible locations.
Do you ship internationally?
Unfortunately, we don’t ship outside of the United States.
How do I qualify for free shipping?
To qualify for free shipping, your total order amount must be $50 or more (excluding shipping & taxes).
What is your refund policy?
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How do I return my products?
Which payment methods do you accept?
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How do I cancel my subscription?
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What happens if my package was lost?
Is kratom legal where I live?
Kratom is currently legal in most states. The sale of kratom is banned in Alabama, Arkansas, Indiana, Rhode Island, Vermont, and Wisconsin.
Additionally, kratom is prohibited in San Diego (CA), Parker and Monument (CO), Sarasota County (FL), Jerseyville, Alton, and Edwardsville (IL), Ascension, Rapides, and Grant Parishes (LA), and Union County (MS).
Visit Kratom Restrictions by State for a full list of eligible locations.
How do I know your products are safe?
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What is the difference between kava and kratom?
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Which form of kratom is best?
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